{"id":1071,"date":"2017-08-06T03:07:23","date_gmt":"2017-08-05T17:07:23","guid":{"rendered":"https:\/\/www.baysidepsychotherapy.com.au\/?page_id=1071"},"modified":"2026-02-27T09:00:32","modified_gmt":"2026-02-26T22:00:32","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.baysidepsychotherapy.com.au\/testing\/privacy-policy\/","title":{"rendered":"Privacy Policy &#8211; Bayside Psychotherapy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1071\" class=\"elementor elementor-1071\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73f3274 e-flex e-con-boxed e-con e-parent\" data-id=\"73f3274\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-49284e7 e-con-full e-flex e-con e-child\" data-id=\"49284e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-721555c elementor-widget elementor-widget-heading\" data-id=\"721555c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Privacy Policy \u2013 Bayside Psychotherapy\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab37ef0 elementor-widget elementor-widget-html\" data-id=\"ab37ef0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<a href=\"#\" class=\"custom-dual-line-button\">\r\n   <span class=\"main-text\">BOOk NOW<\/span>\r\n   <span class=\"sub-text\">choose online or in-clinic<\/span>\r\n<\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e498f75 e-con-full e-flex e-con e-child\" data-id=\"e498f75\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0b8d78 elementor-button-align-end elementor-widget elementor-widget-form\" data-id=\"f0b8d78\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1071\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"f0b8d78\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"First Name*\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_218c495 elementor-col-100\">\n\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_218c495]\" id=\"form-field-field_218c495\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Phone (We&#039;ll call you back)\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"How can we help?*\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-lock\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 224h-24v-72C376 68.2 307.8 0 224 0S72 68.2 72 152v72H48c-26.5 0-48 21.5-48 48v192c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V272c0-26.5-21.5-48-48-48zm-104 0H152v-72c0-39.7 32.3-72 72-72s72 32.3 72 72v72z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SEND MESSAGE<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d1f4da elementor-widget elementor-widget-text-editor\" data-id=\"7d1f4da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tor Call\u00a0<span style=\"color: #000000;\"><a class=\"loaded\" style=\"color: #000000;\" href=\"tel:+61395579113\">03 9557 9113<\/a><\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-749e2b1d e-flex e-con-boxed e-con e-parent\" data-id=\"749e2b1d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fcfe5a9 elementor-widget elementor-widget-text-editor\" data-id=\"1fcfe5a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"content\"><div class=\"field field--name-body field--type-text-with-summary field--label-hidden field--item\"><div><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1adg3ll r-1x3r274 r-p1pxzi\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">Last updated: 10 August 2025<\/span><\/span><\/span><\/div><\/div><\/div><div class=\"content\"><div class=\"field field--name-body field--type-text-with-summary field--label-hidden field--item\"><div>\u00a0<\/div><div><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\" style=\"font-size: 1rem;\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\">Bayside Psychotherapy is committed to protecting your privacy in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles, updates from the Privacy and Other Legislation Amendment Act 2024 at <strong><span style=\"color: #6d1c74;\"><a style=\"color: #6d1c74;\" href=\"https:\/\/www.aph.gov.au\/Parliamentary_Business\/Bills_Legislation\/Bills_Search_Results\/Result?bId=r7249\">Privacy and Other Legislation Amendment Bill 2024 \u2013 Parliament of Australia<\/a><\/span><\/strong> and applicable state laws including the Health Records Act 2001 (Vic).<\/span><\/span><\/div><div>\u00a0<\/div><div><span style=\"font-size: 1rem;\">By enquiring, booking, or submitting a form, you consent to the handling of your information as outlined below.<\/span><\/div><\/div><\/div><div>\u00a0<\/div><div class=\"content\"><div class=\"field field--name-body field--type-text-with-summary field--label-hidden field--item\"><div><strong><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-b88u0q\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">Personal and Sensitive Information We Collect<\/span><\/span><\/span><\/strong><\/div><div>\u00a0<\/div><div><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1adg3ll r-1g7jtus r-1x3r274\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">We may collect personal information such as your name, contact details including email and phone number, and basic enquiry details. As a provider of mental health services, we may also collect sensitive health information such as details about mental health concerns, medical history, and other therapy-related details, but only when necessary for providing services and with your explicit consent.<\/span><\/span><\/span><\/div><div><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1adg3ll r-1g7jtus r-1x3r274\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\"> Consent for sensitive health information must be informed, voluntary, and specific. You may withdraw it at any time, though this may affect our ability to provide services. We also record limited technical data, for example your IP address and device type, for security and analytics purposes.<\/span><\/span><\/span><\/div><\/div><\/div><div><div>If you are under 18 or otherwise unable to provide consent, we require consent from a parent or guardian before collecting sensitive health information.<\/div><div>\u00a0<\/div><\/div><div class=\"content\"><div class=\"field field--name-body field--type-text-with-summary field--label-hidden field--item\"><div><strong><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-b88u0q\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">How We Collect Your Information<\/span><\/span><\/span><\/strong><\/div><div>\u00a0<\/div><div><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1adg3ll r-1g7jtus r-1x3r274\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1adg3ll r-1g7jtus r-1x3r274\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">We collect information when you submit a contact form on our website, email or call us, or visit us in person.<\/span><\/span><\/span><\/span><\/div><\/div><\/div><div>\u00a0<\/div><div><div><strong><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-adyw6z r-135wba7 r-b88u0q\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">Contact Form Submissions Indemnity<\/span><\/span><\/span><\/strong><\/div><div>\u00a0<\/div><div><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1adg3ll r-1x3r274 r-p1pxzi\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">By submitting information through our contact forms, email, or phone enquiries on our website, you represent and warrant that the information provided (including any personal details such as names, phone numbers, or email addresses) is accurate, truthful, belongs to you or is submitted with the explicit authority of the individual concerned, and is not fraudulent, unauthorised, or misleading in any way. You agree to indemnify and hold harmless Bayside Psychotherapy, its employees, officers, agents, and contractors from and against any claims, losses, damages, liabilities, costs, or expenses (including legal fees) arising out of or in connection with any fraudulent, unauthorised, or misleading submissions, including but not limited to claims from third parties whose personal information was submitted without their consent and who subsequently receive unwarranted contact from us (e.g., via phone calls or emails) based on that submitted information, or who accuse us of misuse, harassment, unsolicited communication, or any other issues resulting from such fraudulent submissions.<\/span><\/span><\/span><\/div><\/div><div class=\"content\"><div class=\"field field--name-body field--type-text-with-summary field--label-hidden field--item\"><div>\u00a0<\/div><\/div><\/div><div><p><strong>Find a Therapist Wizard<\/strong><\/p><p>Our Find a Therapist <strong><span style=\"color: #6d1c74;\"><a style=\"color: #6d1c74;\" href=\"https:\/\/www.baysidepsychotherapy.com.au\/testing\/wizard\/\">Wizard<\/a><\/span><\/strong> allows you to answer anonymous questions to receive personalised therapist recommendations based on your preferences, such as session type (online or in-clinic). No personal or sensitive information is collected or stored through the wizard itself; it processes responses anonymously without identifying you. If you choose to proceed with booking or enquiring from the recommendations, you may then provide necessary details (which could include sensitive health information for the purpose of the service), and this will be handled as described in this policy.<\/p><\/div><div class=\"content\"><div class=\"field field--name-body field--type-text-with-summary field--label-hidden field--item\"><div><div><div><strong><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-b88u0q\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">Use of Halaxy<\/span><\/span><\/span><\/strong><\/div><\/div><\/div><\/div><\/div><div>\u00a0<\/div><div class=\"content\"><div class=\"field field--name-body field--type-text-with-summary field--label-hidden field--item\"><div><div><div><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1adg3ll r-1x3r274 r-p1pxzi\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">Our online bookings and intake forms are powered by Halaxy, a secure third-party practice management platform at <\/span><a class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1g4g62n r-yn5ncy r-clrlgt r-nvplwv r-1nao33i r-m71pgl r-1ddef8g r-1loqt21\" role=\"link\" href=\"https:\/\/www.halaxy.com\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" data-copy-preserve=\"1\"><strong><span style=\"color: #6d1c74;\">https:\/\/www.halaxy.com<\/span><\/strong><\/a><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">. Any information entered into Halaxy\u2019s forms, even when embedded on our site, is sent directly to Halaxy\u2019s servers and handled according to their own Privacy Policy at <a href=\"https:\/\/www.halaxy.com\/article\/privacy\"><strong><span style=\"color: #6d1c74;\">Halaxy<\/span><\/strong>.<\/a><\/span><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">\u00a0Bayside Psychotherapy does not store this information on our own website servers. By submitting information through Halaxy forms on our site, you represent and warrant that the information provided is accurate and that you have the authority to submit it. <\/span><\/span><\/span><\/div><div>\u00a0<\/div><div><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1adg3ll r-1x3r274 r-p1pxzi\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">You acknowledge that Bayside Psychotherapy has no control over Halaxy&#8217;s systems, security practices, or data handling beyond what is outlined in their policy, and we make no representations or warranties regarding Halaxy&#8217;s security or vulnerability to breaches. You agree to indemnify and hold harmless Bayside Psychotherapy, its employees, officers, agents, and contractors from and against any claims, losses, damages, liabilities, costs, or expenses (including legal fees) arising out of or in connection with: (i) any fraudulent, unauthorised, or misleading submissions made through Halaxy forms, including but not limited to instances where third parties claim misuse of their personal information or blame us for issues related to such submissions; or (ii) any vulnerabilities, security breaches, data incidents, or other failures in Halaxy&#8217;s systems or services that may affect your information.<\/span><\/span><\/span><\/div><\/div><\/div><div>\u00a0<\/div><div><strong><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-b88u0q\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">Website Analytics and Personalisation<\/span><\/span><\/span><\/strong><\/div><div>\u00a0<\/div><div><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1adg3ll r-1g7jtus r-1x3r274\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">We use Google Analytics and Hotjar to collect anonymous usage data to improve our site. IP anonymisation is enabled for Google Analytics. Hotjar respects \u201cDo Not Track\u201d browser settings. From time to time, we may display related content based on anonymous browsing behaviour, for example more phobia-related resources if you view a phobia treatment page. This will not involve identifying you personally.<\/span><\/span><\/span><\/div><div>\u00a0<\/div><div><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1adg3ll r-1g7jtus r-1x3r274\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\"> If you wish to limit tracking or personalisation, you can disable or block cookies in your browser, clear cookies after each visit, use private or incognito mode, install the Google Analytics Opt-out Add-on at <\/span><a class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1g4g62n r-yn5ncy r-clrlgt r-nvplwv r-1nao33i r-m71pgl r-1ddef8g r-1loqt21\" role=\"link\" href=\"https:\/\/tools.google.com\/dlpage\/gaoptout\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" data-copy-preserve=\"1\"><strong><span style=\"color: #6d1c74;\">https:\/\/tools.google.com\/dlpage\/gaoptout<\/span><\/strong><\/a><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">, or enable Hotjar Do Not Track as described at <\/span><strong><span style=\"color: #6d1c74;\"><a class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1g4g62n r-yn5ncy r-clrlgt r-nvplwv r-1nao33i r-m71pgl r-1ddef8g r-1loqt21\" style=\"color: #6d1c74;\" role=\"link\" href=\"https:\/\/www.hotjar.com\/policies\/do-not-track\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" data-copy-preserve=\"1\">https:\/\/www.hotjar.com\/policies\/do-not-track\/<\/a><\/span><\/strong><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">.<\/span><\/span><\/span><\/div><\/div><\/div><div>\u00a0<\/div><div><div><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\">For more details, refer to Google Analytics&#8217; privacy policy at <\/span><\/span><strong><span style=\"color: #6d1c74;\"><a class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1g4g62n r-yn5ncy r-clrlgt r-nvplwv r-1nao33i r-m71pgl r-1ddef8g r-1loqt21\" style=\"color: #6d1c74;\" role=\"link\" href=\"https:\/\/policies.google.com\/privacy\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" data-copy-preserve=\"1\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\">https:\/\/policies.google.com\/privacy<\/span><\/a><\/span><\/strong><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"> and Hotjar&#8217;s at <\/span><\/span><strong><span style=\"color: #6d1c74;\"><a class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1g4g62n r-yn5ncy r-clrlgt r-nvplwv r-1nao33i r-m71pgl r-1ddef8g r-1loqt21\" style=\"color: #6d1c74;\" role=\"link\" href=\"https:\/\/www.hotjar.com\/legal\/policies\/privacy\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" data-copy-preserve=\"1\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\">https:\/\/www.hotjar.com\/legal\/policies\/privacy<\/span><\/a><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\">.<\/span><\/span><\/span><\/strong><\/div><div>\u00a0<\/div><\/div><div class=\"content\"><div class=\"field field--name-body field--type-text-with-summary field--label-hidden field--item\"><div><strong><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-b88u0q\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">How We Use Your Information<\/span><\/span><\/span><\/strong><\/div><\/div><\/div><div>\u00a0<\/div><div class=\"content\"><div class=\"field field--name-body field--type-text-with-summary field--label-hidden field--item\"><div><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1adg3ll r-1g7jtus r-1x3r274\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">We may use your information to respond to your enquiries, provide therapy and related services, send information you have requested, improve our services and website, and comply with legal and professional obligations.<\/span><\/span><\/span><\/div><\/div><\/div><div>\u00a0<\/div><div class=\"content\"><div class=\"field field--name-body field--type-text-with-summary field--label-hidden field--item\"><div><strong><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-b88u0q\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">Disclosure of Information<\/span><\/span><\/span><\/strong><\/div><\/div><\/div><div>\u00a0<\/div><div class=\"content\"><div class=\"field field--name-body field--type-text-with-summary field--label-hidden field--item\"><div><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1adg3ll r-1g7jtus r-1x3r274\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">We may share your information with our staff, contractors, and trusted service providers when needed to deliver services, or with Halaxy when you use our online booking or intake forms. We will never sell or rent your information. If required by law, we may disclose your information to authorities, and will notify you unless legally prohibited.<\/span><\/span><\/span><\/div><div>\u00a0<\/div><\/div><div><div>By engaging our services, including therapy sessions provided by our contractors, you agree to indemnify and hold harmless Bayside Psychotherapy, its employees, officers, agents, and affiliates from and against any claims, losses, damages, liabilities, costs, or expenses (including legal fees) arising out of or in connection with any actions, omissions, or privacy handling practices of our contractors in the provision of therapy or related services, including but not limited to breaches of confidentiality, data misuse, or professional negligence, to the extent permitted by law.<\/div><div>\u00a0<\/div><\/div><div class=\"field field--name-body field--type-text-with-summary field--label-hidden field--item\"><div><strong><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-b88u0q\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">Overseas Storage and Handling<\/span><\/span><\/span><\/strong><\/div><div><div>\u00a0<\/div><div>Some data, for example analytics data via Google Analytics (servers in the US) or Hotjar (servers in Europe), may be processed on servers outside Australia. We take reasonable steps to ensure these providers meet Australian privacy standards, such as through binding contractual clauses requiring APP-equivalent protections. Note that overseas jurisdictions may not offer the same enforcement rights.<\/div><\/div><div>\u00a0<\/div><div><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1adg3ll r-1g7jtus r-1x3r274\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">We take reasonable steps to ensure these providers meet Australian privacy standards.<\/span><\/span><\/span><\/div><\/div><\/div><div>\u00a0<\/div><div>Of note, <span style=\"font-size: 1rem;\">Bayside Psychotherapy does not target services to individuals in the European Union, United Kingdom, or Switzerland. Any incidental data from those jurisdictions is processed generally for the purpose of fulfilling transactions or responding to enquiries, and is not subject to systematic monitoring or marketing.<\/span><\/div><div class=\"content\"><div class=\"field field--name-body field--type-text-with-summary field--label-hidden field--item\"><div>\u00a0<\/div><div><strong><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-b88u0q\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">Security and Retention<\/span><\/span><\/span><\/strong><\/div><\/div><\/div><div>\u00a0<\/div><div class=\"content\"><div class=\"field field--name-body field--type-text-with-summary field--label-hidden field--item\"><div><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1adg3ll r-1g7jtus r-1x3r274\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">We use secure systems to protect your information, but no online transmission is completely risk-free. Health records are retained in accordance with professional guidelines, usually 7 years from last contact for adults or until age 25 for minors, then securely destroyed or de-identified. If a serious data breach occurs, we will notify you and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme at <\/span><strong><span style=\"color: #6d1c74;\"><a class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1g4g62n r-yn5ncy r-clrlgt r-nvplwv r-1nao33i r-m71pgl r-1ddef8g r-1loqt21\" style=\"color: #6d1c74;\" role=\"link\" href=\"https:\/\/www.oaic.gov.au\/privacy\/notifiable-data-breaches\/about-the-notifiable-data-breaches-scheme\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" data-copy-preserve=\"1\">https:\/\/www.oaic.gov.au\/privacy\/notifiable-data-breaches\/about-the-notifiable-data-breaches-scheme<\/a><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">.<\/span><\/span><\/strong><\/span><\/span><\/div><div>\u00a0<\/div><div><strong><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-b88u0q\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">Access, Corrections, and Complaints<\/span><\/span><\/span><\/strong><\/div><div>\u00a0<\/div><div><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1adg3ll r-1g7jtus r-1x3r274\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\" style=\"font-size: 1rem;\">To complain, access or correct your information, email adam@baysidepsychotherapy.com.au or your treating practitioner directly.<\/span><\/span><\/span><\/span><\/div><div>\u00a0<\/div><div><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1adg3ll r-1g7jtus r-1x3r274\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\" style=\"font-size: 1rem;\">If unresolved federally, for health-specific complaints, you may contact the Health Complaints Commissioner (VIC) at <strong><span style=\"color: #6d1c74;\"><a class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1g4g62n r-yn5ncy r-clrlgt r-nvplwv r-1nao33i r-m71pgl r-1ddef8g r-1loqt21\" style=\"color: #6d1c74;\" role=\"link\" href=\"https:\/\/hcc.vic.gov.au\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" data-copy-preserve=\"1\">https:\/\/hcc.vic.gov.au<\/a><\/span><\/strong> or phone 1300 582 113.<\/span><\/span><\/span><\/span><\/div><div>\u00a0<\/div><div><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1adg3ll r-1g7jtus r-1x3r274\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">Complaints can also be sent to this address or by post to Bayside Psychotherapy, 8\/539 Highett Road, Highett VIC 3190. If unresolved directly with Bayside Psychotherapy, your treating practitioner, or even the HCC, you may contact the OAIC at phone 1300 363 992 or website <\/span><strong><span style=\"color: #6d1c74;\"><a class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1g4g62n r-yn5ncy r-clrlgt r-nvplwv r-1nao33i r-m71pgl r-1ddef8g r-1loqt21\" style=\"color: #6d1c74;\" role=\"link\" href=\"https:\/\/www.oaic.gov.au\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" data-copy-preserve=\"1\">https:\/\/www.oaic.gov.au<\/a><\/span><\/strong><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">.<\/span><\/span><\/span><\/div><div>\u00a0<\/div><div><strong><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-b88u0q\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">Changes to This Policy<\/span><\/span><\/span><\/strong><\/div><div>\u00a0<\/div><div><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1adg3ll r-1x3r274 r-p1pxzi\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3\"><span class=\"css-1jxf684 r-bcqeeo r-1ttztb7 r-qvutc0 r-poiln3 r-1x3r274\">We may update this policy periodically. The latest version will always be published on our website.<\/span><\/span><\/span><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy \u2013 Bayside Psychotherapy BOOk NOW choose online or in-clinic or Call\u00a003 9557 9113Last updated: 10 August 2025\u00a0Bayside Psychotherapy is committed to protecting your privacy in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles, updates from the Privacy and Other Legislation Amendment Act 2024 at Privacy and Other Legislation Amendment Bill &#8230; <a title=\"Privacy Policy &#8211; Bayside Psychotherapy\" class=\"read-more\" href=\"https:\/\/www.baysidepsychotherapy.com.au\/testing\/privacy-policy\/\" aria-label=\"Read more about Privacy Policy &#8211; Bayside Psychotherapy\">Read more<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":124,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1071","page","type-page","status-publish"],"acf":{"content":[{"acf_fc_layout":"newbannerheader","background_image":17802,"banner_title":"Privacy Policy \u2013 Bayside Psychotherapy","cta_1":{"title":"BOOK NOW","url":"#modal-booking","target":""},"cta_2":"","form_shortcode":"[gravityform id=\"1\" title=\"false\" description=\"false\" ajax=\"true\"]","call_number":"","cta_1_subtitle":"choose online or in-clinic"}],"custom_class":"","default_cover":"","header_text":"","meta_title":"Privacy Policy - Bayside Psychotherapy | Bayside Psychotherapy","meta_description":"Privacy Policy\r\nBayside Psychotherapy\r\nWe respect your privacy\r\nBayside Psychotherapy respects your right to privacy and is committed to safeguarding the privacy of our patients and website visitors.  We adhere to the National Privacy Principles established by the Privacy Act 1988 (Cth) Australia. This policy sets out how we collect and treat your personal information.","meta_keywords":"","cta_bg_color":"","cta_bg_image":"","cta_right_image":"","cta_title":"","cta_description":"","cta_btn1_text":"","cta_btn1_link":"","cta_btn2_text":"","cta_btn2_link":""},"_links":{"self":[{"href":"https:\/\/www.baysidepsychotherapy.com.au\/testing\/wp-json\/wp\/v2\/pages\/1071","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.baysidepsychotherapy.com.au\/testing\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.baysidepsychotherapy.com.au\/testing\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.baysidepsychotherapy.com.au\/testing\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.baysidepsychotherapy.com.au\/testing\/wp-json\/wp\/v2\/comments?post=1071"}],"version-history":[{"count":22,"href":"https:\/\/www.baysidepsychotherapy.com.au\/testing\/wp-json\/wp\/v2\/pages\/1071\/revisions"}],"predecessor-version":[{"id":37638,"href":"https:\/\/www.baysidepsychotherapy.com.au\/testing\/wp-json\/wp\/v2\/pages\/1071\/revisions\/37638"}],"wp:attachment":[{"href":"https:\/\/www.baysidepsychotherapy.com.au\/testing\/wp-json\/wp\/v2\/media?parent=1071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}