Website Terms and Conditions
Last updated: 24 September 2026
About these terms
Our website and online shop are run by The Trustee for A & N Szmerling Family Trust, trading as Bayside Psychotherapy (ABN 42 974 696 687), 8/539 Highett Road, Highett VIC 3190. In these terms, “we” and “us” means Bayside Psychotherapy.
These terms apply when you use our website or buy a recording from our online shop. Our booking and therapy terms apply to therapy sessions, and our Privacy Policy explains how we handle your information.
Your consumer rights
Our goods and services come with guarantees that can’t be excluded under the Australian Consumer Law. Nothing in these terms excludes, limits or changes those guarantees, or any other rights you have by law.
Using our website
The information on our website is general information only. Please read our website disclaimer.
You’re welcome to view, download and print our pages for your own personal, non-commercial use. Please don’t copy our content onto another website or use it commercially without our written permission.
Buying a self-hypnosis recording
- After you pay, we email you a link to download your recording. If it doesn’t arrive, check your spam or junk folder, then contact us and we’ll help.
- Your recording is for your own personal use. Please don’t share, copy, sell or upload it.
Before you listen
- Don’t listen while driving, operating machinery or doing anything else that needs your full attention. If you feel drowsy afterwards, wait until you’re fully alert before you drive.
- Our recordings aren’t a treatment for any medical or mental health condition, and they don’t replace care from your doctor or therapist.
- Check with your doctor or treating practitioner before using self-hypnosis if you have epilepsy, a psychotic illness, a dissociative disorder, PTSD or other effects of trauma, an eating disorder or severe depression, or if you’re being treated for a mental health condition.
- If listening brings up distressing feelings or memories, stop and talk to your GP or therapist. If you need help now, call Lifeline on 13 11 14, or 000 in an emergency.
- Our recordings are made for adults. If you’re under 18, please talk with a parent, carer or your GP first.
Money-back guarantee
Everyone responds differently, so we can’t promise results. If you’ve listened daily for at least 30 days and it hasn’t helped, or you’ve had to stop listening, contact us within 60 days of purchase for a full refund to your original payment method. This is in addition to your rights under the Australian Consumer Law, for example if a recording is faulty or won’t download.
Changes to these terms
We may update these terms from time to time. The version on this page applies from the date shown. Changes won’t affect a purchase you’ve already made.
Questions and complaints
If you have a question or a problem with an order, please call us on 03 9557 9113 or contact us. We’ll do our best to fix it quickly.
The law that applies
These terms are governed by the law of Victoria.